Terms of service
Merlin Vault Terms of Service
Last Updated: 24 July 2026
Welcome to Merlin Vault. By accessing our website and placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Us
Merlin Vault is an online retailer specialising in genuine Pokémon trading card products, collectibles, and accessories.
2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old, or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are authorised to use the payment method provided.
3. Products
We aim to ensure all product descriptions, images, and prices are accurate. However, errors may occasionally occur. Merlin Vault reserves the right to correct any errors and to cancel orders affected by incorrect pricing or product information.
Product images are for illustrative purposes only. Packaging may vary due to manufacturer updates.
4. Orders
All orders are subject to acceptance and stock availability.
An order confirmation email confirms we have received your order but does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including:
- Products becoming unavailable.
- Pricing or listing errors.
- Suspected fraudulent activity.
- Breach of these Terms of Service.
If payment has already been taken for a cancelled order, a full refund will be issued.
5. Prices and Payment
All prices are displayed in GBP (£).
Payment must be received before your order is dispatched.
6. Shipping
Delivery estimates are provided as a guide only and are not guaranteed.
Merlin Vault is not responsible for delays caused by shipping carriers, customs, severe weather, or other circumstances outside our reasonable control.
7. Returns & Refunds
Please refer to our separate Returns & Refunds Policy.
Damaged items may be eligible for a replacement, exchange, or refund.
Due to the random nature of sealed Pokémon trading card products, we do not accept returns or refunds because you did not receive the cards you were hoping for.
Nothing in this policy limits your statutory rights under applicable UK consumer law.
8. Trading Card Products
Pokémon trading card products contain randomised contents.
Merlin Vault cannot guarantee the contents of any sealed product, including specific cards, rarities, or pull rates.
Opening a sealed product is acceptance of the random nature of trading card products.
9. Limitation of Liability
To the maximum extent permitted by law, Merlin Vault shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion is not permitted under UK law.
10. Intellectual Property
All content on the Merlin Vault website, including logos, branding, text, graphics, and original media, is the property of Merlin Vault unless otherwise stated and may not be copied, reproduced, or used without written permission.
Pokémon and all related names, characters, artwork, and trademarks are the property of their respective owners.
11. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Interfere with the operation or security of the website.
- Copy or misuse website content without permission.
12. Privacy
Your use of our website is also governed by our Privacy Policy.
13. Changes to These Terms
Merlin Vault may update these Terms of Service at any time. Updated versions will be published on our website and take effect immediately upon publication.
14. Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact
If you have any questions regarding these Terms of Service, please contact Merlin Vault through the contact information provided on our website.