Refund policy
Merlin Vault Returns & Refunds Policy
At Merlin Vault, we take pride in providing genuine, authentic Pokémon products. Please read our Returns & Refunds Policy carefully before placing an order.
Damaged Items
If your order arrives damaged, you may be eligible for a replacement, refund, or exchange.
To make a claim:
- Contact us within 48 hours of receiving your order.
- Include your order number, a description of the damage, and clear photos of the damaged product and its packaging.
- We may request additional information to help assess your claim.
Once your claim has been reviewed and approved, we will offer either:
- A replacement (subject to availability),
- A full refund, or
- An exchange for an equivalent item.
Non-Damaged Products
Due to the nature of sealed trading card products, we do not accept returns, exchanges, or refunds for products that are not damaged.
This includes, but is not limited to:
- Being unhappy with the contents of a sealed booster pack, booster box, Elite Trainer Box, or any other sealed Pokémon product.
- Changing your mind after your order has been shipped or delivered.
Contact Us
If you believe your order has arrived damaged or you have any questions regarding this policy, please contact the Merlin Vault support team with your order details, and we will be happy to assist you.
Thank you for shopping with Merlin Vault.